Refund & Cancellation Policy

1. Overview

At TheLionAI.Net, we are committed to providing exceptional AI agent services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for canceling your subscription and requesting refunds.

We understand that circumstances change, and we strive to make the cancellation process as straightforward as possible.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through:

• Account Dashboard: Log in to your account and navigate to "Subscription Settings" > "Cancel Subscription"
• Email Request: Send a cancellation request to support@thelionai.net
• contact page: Submit a cancellation request through our Contact Page

2.2 When Cancellation Takes Effect

• Your cancellation will take effect at the end of your current billing period
• You will continue to have full access to all features until the end of your paid period
• No additional charges will be made after cancellation
• You will receive a confirmation email once your cancellation is processed

2.3 Immediate Cancellation

If you request immediate cancellation (before the end of your billing period), you may be eligible for a prorated refund based on the unused portion of your subscription, subject to the conditions outlined in this policy.

3. Refund Policy

3.1 7-Day Money-Back assure

We offer a 7-day money-back assure for all new subscriptions:

• Valid for first-time subscribers only
• Available for all subscription tiers (Starter, Professional, Enterprise)
• Must be requested within 7 days of initial purchase
• Full refund will be processed to your original payment method
• No questions asked—we want you to be completely satisfied

3.2 Refund Eligibility After 7 Days

After the 7-day money-back assure period, refunds may be granted in the following circumstances:

• Service Unavailability: Extended service outages or technical issues that prevent you from using our AI agents (refund for affected period)
• Billing Errors: Incorrect charges, duplicate payments, or unauthorized transactions
• Account Issues: Technical problems that prevent access to your account despite reasonable troubleshooting efforts
• Plan Downgrade: Prorated refund for the difference when downgrading from a higher-tier plan (processed as credit)

3.3 Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions canceled after 7 days without eligible circumstances
• Partial billing periods (except as stated above)
• Accounts suspended or terminated for Terms of Service violations
• Change of mind after the 7-day assure period
• Usage-based charges for API calls or premium features
• Renewal charges (automatic renewals can be disabled before renewal date)

4. Prorated Refunds

4.1 Eligibility

Prorated refunds may be provided for:

• Service disruptions lasting more than 48 consecutive hours
• Immediate cancellation requests within the 7-day assure period
• Billing errors affecting subscription charges
• Plan downgrades (issued as account credit)

4.2 Calculation

Prorated refunds are calculated as follows:

(Total Subscription Fee / Number of Days in Billing Period) × Unused Days = Refund Amount

Minimum refund amount must be at least ₹500 to be processed.

5. Refund Processing

5.1 Request Process

To request a refund:

1. Submit a refund request via email to support@thelionai.net or through our Contact Page
2. Include your account email, subscription details, and reason for the refund request
3. Provide any relevant documentation (for technical issues)
4. Our support team will review your request within 2-3 business days

5.2 Processing Time

• Approval: Refund requests are typically reviewed within 2-3 business days
• Processing: Approved refunds are processed within 5-7 business days
• Receipt: Refunds may take 7-10 business days to appear in your account, depending on your payment provider

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue a credit to your account or arrange an alternative refund method.

6. Annual Subscription Refunds

6.1 Within 7-Day assure

Annual subscriptions are eligible for a full refund within the first 7 days of purchase.

6.2 After 7 Days

• Annual subscriptions canceled after 7 days are not eligible for refunds
• You will retain access for the remainder of your annual period
• Automatic renewal can be disabled to prevent future charges
• Exceptions may be made for service disruptions or billing errors

7. Plan Changes

7.1 Upgrading Your Plan

• Upgrades take effect immediately
• You will be charged the prorated difference for the remainder of your billing period
• Your billing date remains the same

7.2 Downgrading Your Plan

• Downgrades take effect at the end of your current billing period
• No refund for the difference during the current period
• For immediate downgrade requests, a prorated credit may be applied to your account

8. Enterprise Plan Cancellations

Enterprise plans may have custom terms outlined in your service agreement:

• Cancellation terms are subject to your contract
• May require 30-60 days advance notice
• Early termination fees may apply as per your agreement
• Contact your account manager for specific terms

9. Free Trial Cancellations

For users on a free trial:

• You can cancel anytime during the trial period
• No charges will be made if canceled before trial end date
• If not canceled, you will be automatically charged at the end of the trial
• You will receive reminder emails before trial expiration

10. Account Reactivation

If you cancel your subscription and later wish to return:

• You can reactivate your account at any time
• Your previous data may be retained for 90 days after cancellation
• Reactivation will start a new billing period at current rates
• Previous promotional pricing may no longer be available

11. Dispute Resolution

If you believe you were incorrectly charged or have concerns about a refund:

1. Contact our support team at support@thelionai.net
2. Provide details of the charge and your concern
3. We will investigate and respond within 5 business days
4. If unresolved, you may escalate to our dispute resolution process

12. Chargeback Policy

13. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.

14. Contact Us

For questions about cancellations, refunds, or this policy, please contact us:

• Email: support@thelionai.net
• Billing: support@thelionai.net
• contact page: Contact Page
• Response Time: Typically 1–2 business days